Introduction

This privacy policy explains how Design Fibre (“we”, “us”, “our”) collects, uses and protects your personal data when you visit designfibre.co.uk.

By using this website, you agree to the terms of this policy.

Information we collect

We may collect and process the following information:

Information you provide

• Name

• Email address

• Phone number

• Business information

• Any information submitted via contact forms, email or enquiries

Information collected automatically

• IP address

• Browser type and device information

• Pages visited and time spent on the site

• Interaction data (clicks, scrolling, navigation paths)

How we use your information

We use your data to:

• Respond to enquiries and provide services

• Manage projects and client relationships

• Improve website performance and user experience

• Monitor and analyse website usage

• Communicate relevant updates or services (only where appropriate)

Legal basis for processing

We process your personal data based on:

• Contract – to provide services you request

• Consent – when you submit a form or opt in to communication

• Legitimate interests – to improve our website and services

Cookies

This website uses cookies to improve your browsing experience.

Cookies may be used for:

• Website functionality

• Analytics and performance tracking

You can manage your cookie preferences via the cookie banner when visiting the site, or through your browser settings.

Third-party services

We use trusted third-party providers to operate our website and services:

• Squarespace – website hosting and form handling

• Calendly (if used) – booking and scheduling

These providers may process your data in accordance with their own privacy policies.

How we store your data

Your data may be stored securely on servers operated by Squarespace or other trusted providers.

Some data may be processed outside the UK/EEA. We ensure appropriate safeguards are in place to protect your data.

Data retention

We only keep your personal data for as long as necessary to:

• Provide services

• Meet legal or regulatory requirements

• Maintain business records

Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request deletion of your data

• Restrict or object to processing

• Request transfer of your data

To exercise any of these rights, contact:
sam@designfibre.co.uk

Data security

We take appropriate measures to protect your data. However, no method of transmission over the internet is completely secure.

Links to other websites

This website may contain links to external sites. We are not responsible for their privacy policies or content.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page.

Contact

If you have any questions about this privacy policy, please contact:
sam@designfibre.co.uk